Terms and Conditions

Effective Date: September 11th 2025

ProNaija Beauty Supply Outlet Terms and Conditions

Welcome to ProNaija Beauty Supply Outlet. By accessing our website and purchasing our beauty products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. General Information

Company Details: ProNaija Beauty Supply Outlet 61 Geneva St, St. Catharines, Ontario, Canada Email: info@pronaijabso.com Phone: +1 905-441-2840

2. Acceptance of Terms

By using our website, placing orders, or purchasing products, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please discontinue use of our services immediately.

3. Product Information and Availability

• All beauty products are subject to availability
• Product descriptions, images, and prices are provided for informational purposes
• We reserve the right to modify product information without notice
• Colors may appear differently on various devices and screens
• We make reasonable efforts to ensure accuracy but cannot guarantee complete precision

4. Ordering and Payment

• Orders are subject to acceptance and product availability
• Prices are in Canadian dollars (CAD) unless otherwise specified
• We accept major credit cards and other payment methods as displayed
• Payment must be received before order processing
• We reserve the right to cancel orders due to pricing errors or unavailability

5. Shipping and Delivery

• Shipping costs and timeframes vary by location and method selected
• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• We are not responsible for delays caused by shipping carriers
• International shipping may be subject to customs duties and taxes

6. Returns and Exchanges

Return Policy:

• Items must be returned within 30 days of purchase
• Products must be unused, unopened, and in original packaging
• Certain items (opened cosmetics, used beauty tools) cannot be returned for hygiene reasons
• Return shipping costs are the customer’s responsibility unless item is defective
• Refunds will be processed within 7-10 business days after receipt

Exchange Policy:

• Exchanges are accepted for unopened items within 30 days
• Size or color exchanges subject to availability

7. Product Safety and Usage

• Always perform patch tests before using new skincare or cosmetic products
• Discontinue use if irritation occurs and consult a healthcare professional
• We are not responsible for allergic reactions or adverse effects
• Products are for external use only unless specifically indicated
• Check expiration dates and product authenticity upon receipt

8. User Responsibilities

You agree to:

• Provide accurate and current information
• Maintain the security of your account credentials
• Use products as intended and at your own risk
• Comply with all applicable laws and regulations
• Not engage in fraudulent activities

9. Intellectual Property

• All website content, including images, text, and logos, is our property
• You may not reproduce, distribute, or use our content without permission
• Product brand names and trademarks belong to their respective owners

10. Limitation of Liability

• Our liability is limited to the purchase price of products
• We are not liable for indirect, consequential, or special damages
• Some jurisdictions may not allow liability limitations, in which case local laws apply

11. Privacy and Data Protection

Your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Prohibited Uses

You may not:

• Use our website for unlawful purposes
• Attempt to harm or interfere with website functionality
• Upload malicious content or viruses
• Violate intellectual property rights
• Engage in fraudulent activities

13. Dispute Resolution

• Disputes will be governed by Ontario, Canada law
• You agree to attempt resolution through good faith negotiation
• Legal proceedings must be brought in Ontario courts

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, pandemics, or government actions.

15. Severability

If any provision of these Terms is deemed invalid, the remaining provisions continue in full effect.

16. Modifications

We reserve the right to update these Terms at any time. Changes will be posted with the updated effective date. Continued use constitutes acceptance of modified Terms.

17. Termination

We may terminate or suspend your access to our services at our discretion, particularly for violations of these Terms.

18. Age Restrictions

You must be at least 18 years old to make purchases. Users under 18 require parental consent.

19. Customer Service

For questions about these Terms or any issues with your order, contact us at:

• Email: info@pronaijabso.com
• Phone: +1 905-441-2840

20. Entire Agreement

These Terms, along with our Privacy Policy, constitute the complete agreement between you and ProNaija Beauty Supply Outlet.

By using our services, you acknowledge that you have read and agree to these Terms and Conditions.